Extending the Ombud Frontiers:
Better Governance, Enhanced Performance


The International Ombud Expo 2019 will bring together over 500 national and specialty ombud and grievance handling offices from over 100 countries in an exhibition of the role and operations of these unique institutions in facilitating better governance and driving performance in governments and organisations across the world.

Convened under the theme: Extending the Ombud Frontiers: Better Governance, Enhanced Performance, the event will involve: 

  • Exhibition of the work of different ombud offices in existence around the world;
  • First-time gathering of all ombud-types, complaints handlers, grievance offices and similar institutions in one location to showcase critical performance factors;
  • Unparalleled insight into how these institutions execute their roles and make a difference in governments and organisations across the globe;
  • One-on-one interaction and sharing of experiences with ombud leaders and diverse functionaries;
  • Participation in workshops and expert discussions on topical issues;
  • Meeting with wide ranging organisations which service and facilitate the role of ombud offices in different parts of the world; and
  • First-hand insight for policy makers, corporate leaders and organisation managers on role of ombud and grievance handling in tackling wide-ranging governance problems, managing conflicts, and boosting performance and productivity.

The 3-day international event will hold from 28 to 31 October, 2019 at the Sheraton Hotel Abuja in the Federal Capital Territory of Nigeria.

Participation in the International Ombud Expo 2019 is open to all Ombud and Ombud-type institutions, Ombud regional organisations and associations, mediators, complaints and grievance handling offices, human rights defenders as well as Ombud support service providers, government agencies, universities and educational institutions, hospital management bodies, security and military establishments, banks and financial institutions, business and private establishments, media organisations, book publishers, sector stakeholders, allied organisations, and individual technical experts.

The spread and popularisation of the ombud institution across the world over the last five decades has been unprecedented.  It is estimated that there are over 30,000 ombud offices, grievance-handlers, and complaint-bodies in operation in over 150 countries.  And demand for more offices to be established grows by the day.


What To Expect

  • A unique global platform: unparalleled gathering in one location of ombud-types, complaints handlers, grievance offices together with organisations that service and facilitate their roles will provide a rare comprehensive experience
  • Market place of ideas and innovative solutions: a rich display of how ombud and grievance handling offices effectively tackle a wide ranging of governance concerns, help reduce corruption, manage conflicts, enhance customer service, defend and promote human rights as well as boost performance and productivity;
  • Ombud brands awareness: showcase of the work of these institutions as an indispensable feature of any well-functioning government and organisation determined to surpass their performance bottom-line;  
  • Exchange of best practices: on the role and operations of different ombud-types and how they realise sustainable performance in an often unpredictable governance and organisational landscape;
  • Institution benchmarking: opportunity of wide comparison of ombud-types across forms, sizes and orientation as well as enabling participating offices to evaluate themselves and benefit from lessons of experience of others;
  • Exposure to operational support and services: a unique first-hand opportunity to appreciate and directly interact with the wide-rangingorganisations that support and facilitate the role and operations of ombud offices towards effective performance and sustainable impact;
  • Capacity enhancement: abilities and capacities of officials and functionaries enhanced through sustained exposure to success stories from across the world and an unprecedented opportunity to meet and interact with a wide spectrum of ombud-types;
  • Fostering relationships and networking: with the envisaged huge gathering of institution-types and their functionaries, exhibitors and participants will have a rich opportunity to build strategic relationships towards enhancing the role and performance of their respective organisations;
  • Expert conference: parallel workshops and expert sessions throughout the 3-day exhibition will enable discussions on topical issues, exposure to innovations to contemporary ombudsmanship, and access to insightful guidelines for new and budding ombud establishments;
  • International media spotlight: wide international media coverage through new and traditional channels with every exhibitor enjoying commensurate reporting to further highlight their role and impact for the benefit of their respective national environment;  
  • Improved international understanding and diplomacy: fostering of mutual understanding amongst international participants and exhibitors who will in turn be able to showcase the uniqueness of their offices and country contexts towards boosting their local tourism industries; and
  • Increased awareness of host: enhancement of the image and reputation of the host-country through exposing exhibitors and participants to the culture, social milieu and opportunities available for potential investors and future visitors.


Who Will Participate

  • Offices of Ombudsman, Mediateurs, Provedor d’Justica, etc
  • Complaints Commissioners
  • Institutions in National and Sub-national governments
  • Grievance-handlers and Complaints Handling offices
  • Ombud associations and professional bodies
  • Specialty Ombudsman Offices of all types in governments, public organisations, business establishments, and non-governmental bodies
  • Human Rights Complaints Commissions and Organisations
  • Organisations for Ethics, Integrity and Corruption-related complaints
  • International, Regional and Inter-governmental Organisations
  • Legislators, parliamentarians and policy makers
  • Human rights defenders
  • Civil society organisations
  • Representatives of Government departments and agencies
    Representatives of Business and For-Profit Organisations
    International aid and development agencies
  • Service providers
  • Scholars and academics
  • Media organisations and practitioners
  • Book publishers
  • Trainers and capacity development practitioners
  • IT and software experts
  • Associated professional advisors
  • Banks and financial institutions
  • Universities and educational institutions
  • Hospital management bodies
  • Security and military establishments


What Will Be Exhibited?

  • Reports and official publications
  • Media reports and excerpts
  • Campaign publication of organisation’s services and other literatures
  • Physical evidence of achievements and success stories
  • IT software
  • Cultural artefacts
  • Documentary visuals, videos and other online sources
  • Interactive videos
  • Training and capacity development materials
  • Book publications and other intellectual materials
  • Technology use and business processes