Extending the Ombud Frontiers:
Better Governance, Enhanced Performance


The International Ombud Expo 2019 will bring together over 500 national and specialty ombud and grievance handling offices from over 100 countries in an exhibition of the role and operations of these unique institutions in facilitating better governance and driving performance in governments and organisations across the world.

Convened under the theme: Extending the Ombud Frontiers: Better Governance, Enhanced Performance, the event will involve:  

  • Exhibition of the work of different ombud offices in existence around the world;
  • First-time gathering of all ombud-types, complaints handlers, grievance offices and similar institutions in one location to showcase critical performance factors;
  • Unparalleled insight into how these institutions execute their roles and make a difference in governments and organisations across the globe;
  • One-on-one interaction and sharing of experiences with ombud leaders and diverse functionaries;
  • Participation in workshops and expert discussions on topical issues;
  • Meeting with wide ranging organisations which service and facilitate the role of ombud offices in different parts of the world; and
  • First-hand insight for policy makers, corporate leaders and organisation managers on role of ombud and grievance handling in tackling wide-ranging governance problems, managing conflicts, and boosting performance and productivity.

The 3-day international event will hold from 28 to 31 October, 2019 at the Sheraton Hotel Abuja in the Federal Capital Territory of Nigeria.

Participation in the International Ombud Expo 2019 is open to all Ombud and Ombud-type institutions, Ombud regional organisations and associations, mediators, complaints and grievance handling offices, human rights defenders as well as Ombud support service providers, government agencies, universities and educational institutions, hospital management bodies, security and military establishments, banks and financial institutions, business and private establishments, media organisations, book publishers, sector stakeholders, allied organisations, and individual technical experts.

The spread and popularisation of the ombud institution across the world over the last five decades has been unprecedented.  It is estimated that there are over 30,000 ombud offices, grievance-handlers, and complaint-bodies in operation in over 150 countries, and the demand for more offices to be established grows by the day.